The purpose of this document is to establish and regulate the rules of use of this web portal, this being understood to be all the pages and their contents owned by Aqua publicidad s.l. which are accessed through the domain.
The use of the web portal confers the condition of user of the same and implies the acceptance of all the conditions included in this Legal Notice. The user undertakes to read this Legal Notice carefully each time he/she intends to use our web portal, as this and the conditions of use contained in this Legal Notice may undergo modifications.
In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following data is reflected below.
The owner of this site is:
Aqua Publicidad s.l. registered in the Mercantile Register of Granada no. 4. Volume 1215, book 0, page 116, section 8, sheet GR 30113 dated 12 February 2019..
Access and/or use of this web portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected herein. The aforementioned Conditions shall be applicable regardless of the General Contracting Conditions that may be mandatory.
Provides access to various information in relation to its services, products, information about our company, contact sections, hyperlinks to social networks, (hereinafter, "the contents") belonging to Aqua publicidad s.l.
The user assumes responsibility for the use of the portal. This responsibility extends to the registration or collection of data that may be necessary to access certain services. In such registration, the user shall be responsible for providing truthful and lawful information.
AQUA PUBLICIDAD S.L. by itself or as an assignee, is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained in it (including, but not limited to, images, sound, audio, video, software or texts; brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its functioning, access and use, etc.), owned by AQUA PUBLICIDAD S.L. All rights reserved.
Granada excursiones s.l. (with VAT number: B-18531798, registered in the Mercantile Register of Granada, Volume 891, Book 0, Folio 141, Page GR 16243, Inscription 1.. Consolidated company, located in Andalusia, Granada; whose activity is located in the tourism sector, specialised in tourism, leisure and culture in Granada and Andalusia.
Granada Excursiones s.l. "Wholesale - retail travel agency - Guided tours and incoming tourism"
Address: C/ Reyes Católicos nº 63, 2nd floor, 18010 Granada. Spain. Telephone: +34 958 806067
Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorisation of the owner aqua publicidad s.l., is expressly prohibited.
The user undertakes to respect the Intellectual and Industrial Property rights owned byaqua publicidad s.l.
Unauthorised use of the information contained in this Site, as well as any damage caused to the intellectual and industrial property rights of aqua publicidad s.l. may give rise to the corresponding legal actions and, if applicable, to the liabilities arising from such actions.
Aqua publicidad s.l. by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programmes necessary for its operation, access and use, etc.), owned by aqua publicidad s.l. all rights reserved.
Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, are expressly prohibited, without the authorisation of aqua publicidad s.l.
The user undertakes to respect the Intellectual and Industrial Property rights owned by aqua publicidad s.l.
Unauthorised use of the information contained in this Site, as well as any damage caused to the intellectual and industrial property rights of aqua publicidad s.l. may give rise to the exercise of the corresponding legal actions and, if appropriate, to the liabilities arising therefrom.
SPECIAL CONDITIONS RELATING TO THE COMMERCIAL MANAGER (GRANADA EXCURSIONES S.L.) OF THE PRODUCTS PUBLISHED ON THE WEBSITE alhambraticket.org
Occasionally, due to operational adjustments of groups and capacity, your preference for the time indicated by web users at the time of your online booking may be modified.,
Once the booking has been made by means of the corresponding payment, the visit cannot be cancelled by the client, which means that the price paid by the client will not be refunded under any circumstances. Only in the cases expressly provided for, as may be the exceptional circumstances referred to below, the booking may be rescheduled or cancelled in the form of a credit by means of an open voucher.
In those cases in which, when making the reservation, expenses are incurred for entrance fees to monuments, taxes, or any other expenses attributable to monuments, museums, shows, etc., both public and private, these cannot be refunded.
Visits and tours that do not include entrance fees to museums or monuments are considered non-refundable. The non-use by the client of the guided visit or tour at the corresponding time, in whole or in part, will not generate any obligation for the company to refund or reimburse the price paid. These activities, visits or tours do not allow cancellations.
The customer, in the event of an exceptional circumstance that prevents him/her from making the visit, shall send the corresponding complaint and a copy of any supporting documentation of those set out below in this section by post to the company's customer service department team.
The following contingencies shall be exceptional circumstances, shall be assessed on a case-by-case basis and shall be governed individually by their respective conditions:
- Health reasons - Illness or contagion due to pandemic. Proof of illness caused by a family member within the first degree of consanguinity or affinity, i.e. spouse, common-law partner, children, parents or parents-in-law, by providing a medical certificate stating that due to the illness the passenger or family member is unable to fly and the family record book (or equivalent) within thirty (30) days from the date of the guided tour.
- Health Reasons - Travel restrictions imposed by a government, law enforcement agency or military entity that restrict travel to or from the location where the contracted service is performed.
- Health reasons - Obligations imposed by the authorities, including but not limited to: travel restrictions, state of alarm or state of emergency, closure of the monument to be visited. You must provide a copy of the official communiqué issued after the confirmation of the booking, stating the name of the person subject to any of these obligations.
- Death - proof of death of a passenger or their relative up to the second degree of consanguinity or affinity, i.e. spouse, common-law partner, children, parents, siblings, grandchildren, grandparents or parents-in-law, can be provided within thirty (30) days from the date of the guided tour, by providing the death certificate and the family record book (or equivalent).
- Serious illness or surgery - proof of serious illness or surgery of a relative within the first degree of consanguinity or affinity, i.e. spouse, common-law partner, children, parents, or parents-in-law, may be provided by providing a medical certificate stating that due to the serious illness or surgery the passenger or his/her relative is unable to fly and the family record book (or equivalent) within thirty (30) days from the date of the guided tour.
- Subpoenas - a customer who is required to appear by subpoena must provide the subpoena within thirty (30) days of the date of the tour.
If the client's request is considered accepted due to exceptional circumstances, he/she may request a change of date, a credit note for an amount equivalent to the amount paid for the reservation, which must be used within one (1) year from the date of the original guided tour.
Once the reservation has been processed online and the details of the visit have been registered in the Alhambra's Management System, the client will be charged for the costs incurred in the cancellation process, which will be directly compensated when the Alhambra correctly verifies the cancellation of the reservation.
Petitions received after the deadline will not be considered.
The prices of the company's guided tours are dynamic and depend on the marketing channel.
The company always includes in its prices the VAT and the taxes established by each authority.
Except as stipulated in these Conditions, the non-use by the client of the guided tour at the appropriate time, in whole or in part, shall not give rise to any obligation on the part of the company to return or refund the price paid.
The price of the guided tour, all taxes and fees, as well as the charges relating to your booking must be paid in full at the time of confirming the booking. If this payment is not verified, the contract will be deemed not to have been concluded and we will cancel the booking without notice prior to the tour.
The client will be responsible for obtaining, keeping in his possession and presenting, when required, all the documentation required by the competent authorities or staff of the Patronato de la Alhambra y Generalife.
By registering for our tours, you fully accept the General Terms and Conditions and the contents of what is published on this website, which are your commitment to us and ours to you. The information contained in this website, such as itineraries, schedules, are true at the time of publication of this website, any alteration or change since its publication, inaccuracy or variation cannot be considered as misleading advertising by the organising company.
In the event of any variation in any visit, this will be informed at the time of booking or at the beginning of the service, the information provided by the guide at the beginning of the visit being valid and definitive. Any of the places planned within the development of each of the visits may be replaced by another of similar category or characteristics, if special circumstances or force majeure force us to do so.
The customer is obliged to fill in all the information required during the purchase process correctly. If the data is incorrect, false or not included, it may mean that the customer will not be able to access the monument and therefore the total loss of the contracted service.
Failure to show up on the day of the visit at the time indicated on this voucher will result in the non-refund of the service fee, as well as the cancellation of the guided tour and access to the Alhambra, exempting the organising company from all responsibility.
If you do not take the guided tour, the company will in no case provide you with the tickets that give access to the monument or any other service that you have contracted.
Abandonment or separation from the group during the visit, for reasons not attributable to the organisation, will result in the loss of any right to claim.
On regular visits, if there is no possibility to make a group in one language only, the visit may sometimes be conducted in two languages.
You must keep your ticket for the duration of the tour. If you lose it, you will not be able to continue your visit.
Granada excursiones s.l. as well as its collaborating companies, cannot be held responsible for any delays that may arise at the entrances to the monuments to be visited, whether due to the organisation and/or internal management of the monument.
GRANADA EXCURSIONES S.L. shall not be liable, under any circumstances, for damages of any kind that may be caused by, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programmes in the content, despite having adopted all the necessary technological measures to prevent this.
The content, information and/or advice expressed on this website should be understood as merely indicative. GRANADA EXCURSIONES S.L. is not responsible in any way for the effectiveness or accuracy of the same, being exempt from any liability to users who make use of them, as they are the ones who must decide at their discretion the timeliness of the same. This Site may publish content and comments provided by third parties. GRANADA EXCURSIONES S.L. is not responsible for the truthfulness and accuracy of the same, being exempt from any liability to users who make use of them.
The company reserves the right to modify the content of the Site without prior notice and without any limitation whatsoever. Likewise, the company declines any liability for any damages that may be caused by the lack of availability and/or continuity of this Site and the services offered on it. Likewise, we cannot guarantee the absence of viruses or other elements on the Website that may cause alterations to your computer system.
The company declines any responsibility for the services and/or information provided on other sites linked to this one, as it does not control or exercise any type of supervision over third-party websites. We advise users of these sites to act with caution and to consult any legal conditions that may be set out on these websites. Likewise, Users who send any type of information to the company that owns the website undertake to ensure that it is truthful and that it does not violate any third party rights or current legislation.
The company that owns the website reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.
If you believe that any content and/or information on this site violates a legitimate right or the law, please contact the company that owns the site so that we can take appropriate action.
The company that owns the site reserves the right to make unannounced changes it deems appropriate in its portal, and may change, delete or add content and services provided through the same as the way in which they are presented or located on its portal.
No agent, employee or representative of the company has the authority to alter, modify or waive any of the provisions of this Agreement. The company that owns the website will pursue the breach of these conditions as well as any improper use of its portal exercising all civil and criminal actions that may correspond to it by law.
This Agreement may be stored by the Passenger in electronic form. If any term or condition of this Agreement is declared illegal or void, the remainder of this Agreement shall remain in full force and effect.
Without prejudice to the provisions of the regulations in force, these General Conditions shall be governed by Spanish law.
Disputes arising in connection with these Conditions shall be subject to the "non-exclusive jurisdiction" of the courts of Granada.